Refund policy

We make every effort to ensure your item arrives in the best possible condition, however if you feel your item is faulty please contact us by email with a description of the fault and pictures to info@lowdowntransporters.com

apparel items 30 Day return policy

We're aware that sometimes clothes don't fit, so we offer a 30-day return policy. This is is how to go about making a return...

When returning goods to us we strongly advise you to send parcels back using a tracked service (such as Royal Mail Signed For) to guarantee that we receive it. If we don't get your package, we can't be held liable for it.

If you are for any reason unhappy with the products you have received, we'll happily issue a replacement or refund, IF your goods are returned to us unworn, with original tags and in their original resalable condition within 30 days of placing your order.

PLEASE EMAIL US IF YOU WOULD LIKE TO SET UP A RETURN, WE WILL GIVE YOU ALL THE INFO YOU NEED AND RELEVANT ADDRESS TO SEND YOUR PARCEL TO. EMAIL -Info@lowdowntransporters.com- PLEASE INCLUDE YOUR FULL NAME AND ORDER NUMBER AND EXPLAIN WHY YOU WOULD LIKE TO MAKE A RETURN.

The cost of returning your goods to us is YOUR responsibility unless we deem the products faulty - if so, we will reimburse your returned postage cost. Once we have received your returned goods, we'll process your refund or exchange within 24 hours. We won't charge you anything extra for posting an exchanged item back to you.

Suspension products

• Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods. You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 14 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at info@lowdowntransportwrs.com
• Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
• Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
• You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
• Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our direct email for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
• PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A VALID RETURNS NUMBER
• To avoid unnecessary returns, our returns address will be provided with the  Returns Number.